Please inspect your order upon receipt and contact us immediately if there is any damage or other issues. All returns must be postmarked within 14 days of the delivery date. All returned items must be in be in new and unused condition, with all original tags and labels attached. Items with damage will not be accepted.
Please take pictures and notify Elevate of shipping damage ASAP. Pictures should be taken of the damaged packaging as well as the product.
Please read the full return process before making any returns.
To return an item, please email customer service at email@example.com to obtain authorization. Please include your order number in the subject section. Please give a detailed description detailing the reason for the exchange/return. After receiving authorization, place the item securely in its original packaging if possible, include your proof of purchase, and mail your return to the following address:
Elevate Stand Co
8003 Medora Rd
Hutchinson, KS 67502
Please note, you will be responsible for all return shipping charges except in the event of manufacturer defect. We strongly recommend that you use a trackable method to mail your return. Elevate is not responsible for lost items.
After receiving your return and inspecting the condition of your item, we will process your exchange/return. Please allow at least 7 business days from the receipt of your item to process your exchange/return. We will notify you by email when your return has been processed.
There is a 10% restocking fee for all returns.
The following items cannot be returned:
Customer damaged stand
Customer damaged product
For defective products, please contact us at firstname.lastname@example.org to arrange a refund or exchange.
Elevate Treestands have a warranty against manufacturer defects
Returns for manufacturer defects noted after 14 days are subject to review by the Elevate Quality department. Please inspect your stand upon receipt.
If you have any questions concerning our return policy, please contact us at:
1-800-536-6757 or email us at email@example.com